Refund policy

Thank you very much for choosing AweRay products. If you are not satisfied with this purchase or the product has quality problems, don't worry, we also have quality assurance and a worry-free return policy.

1. Want to get a return & refund? Please contact us via email shopify@aweray.com and describe the problem you encountered in detail. We will have a technical staff to follow up and handle your case. We will check and verify whether there is any error in the usage method, and actively troubleshoot for you to solve your problem. And if it is verified that the product has quality problems, defects or cannot be used normally, we will also exchange or refund for you.

2. If you receive the product and do not want it, please ensure that the product is in the same condition as you received it, unworn or unused, with tags, and in the original packaging, and you also need to provide a receipt or proof of purchase. Please note that you will be responsible for the return costs of the return without reason in this case. If your return is accepted, we will send you a return guide and instructions on how and where to send the package. We do not accept items sent back to us without an approved return.

3. If you have used the product after receiving it and the product has no quality problems, it will not be returned for refund in this case.

Damage Issues
Please check your product promptly after receiving the express delivery. If an item is defective, damaged, or you received the wrong item, please contact us immediately so we can evaluate and resolve your issue.

Exceptions/Non-Returnable Items
Some types of merchandise cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom items (e.g., special order or personalized items), and personal care items (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Transactions
The fastest way to ensure you get a refund is to return the item you received and purchase a new item once the return refund process is in place.

Refunds
Once we have received and inspected your return, we will let you know within 24 hours if your refund has been approved. If approved, you will automatically receive your refund to your original payment method within 5 - 10 business days. Keep in mind that your bank or credit card company may also take some time to process and issue your refund.
If it has been more than 15 business days since your refund was approved and you still haven't received it, please contact us at shopify@aweray.com.

我們有質量問題退貨政策，這意味著您在收到商品後如果發現質量問題，可以聯係我們。

要開始退貨，您需要先通過 shopify@aweray.com聯繫我們，或者私訊FB主頁：https://www.facebook.com/aweraytc，我們會盡量優先替您檢查操作使用方法，排查問題，如果確定是產品的瑕疵，我們會第一時間給您合理的處理。

如果您收到產品后使用過但沒有產品質量問題，或者未使用過但不想要了，您的商品必須處於與您收到商品相同的狀態，未磨損或未使用，帶有標籤，並且處於原始包裝中，且您還需要收據或購買證明。請注意，這種情況下的無理由退貨，需要您自行承擔退貨費用。如果您的退貨被接受，我們將向您發送退貨的方式引導，以及有關如何以及在何處寄送包裹的說明。我們不接受在未事先要求退貨的情況下寄回給我們的物品。

您可以隨時通過信箱 shopify@aweray.com聯繫我們，我們會盡力配合解決您的問題。

破損問題
請在收到訂單後檢查您的訂單，如果商品有缺陷、損壞或收到錯誤的商品，請立即與我們聯繫，以便我們評估問題並糾正問題。

例外/不可退貨的物品
某些類型的商品無法退貨，例如易腐爛商品（例如食品、鮮花或植物）、定製商品（例如特殊訂單或個性化商品）和個人護理商品（例如美容產品）。我們也不接受危險材料、易燃液體或氣體的退貨。如果您對特定商品有任何疑問或疑慮，請與我們聯繫。

很遺憾，我們不接受特價商品或禮品卡的退貨。

交易
確保您得到想要的東西的最快方法是退回您擁有的商品，一旦接受退貨，請單獨購買新商品。

退款
一旦我們收到並檢查了您的退貨，我們將通知您，並讓您知道退款是否被批准。如果獲得批准，您將在 5-10 個工作日內以原始付款方式自動獲得退款。請注意，您的銀行或信用卡公司也可能需要一些時間來處理和發布退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請通過shopify@aweray.com與我們聯繫。